Service Agreement

1. Scope of the Service

Management provides access to online multiplayer game servers, account management through the website, rankings and guide content, and the sale of in-game virtual products. The service is provided "as is" and may change over time through content updates, balance changes or the addition and removal of features.

2. Service Continuity and Maintenance

• The servers may be shut down temporarily for scheduled maintenance. Scheduled maintenance is announced in advance whenever possible.
• The service may be interrupted in the event of hardware failure, attacks, power or internet outages, data-centre issues or force majeure.
• Management does not guarantee uninterrupted or error-free service; however, it makes reasonable efforts to resolve interruptions as quickly as possible.
• For in-game losses during an interruption (time-limited items, event entitlements, etc.), Management may grant compensation to the extent it deems appropriate; this does not create an obligation.

3. Sale of Virtual Products

In-game currency and products purchased through the website or partner payment institutions are digital content.

• Once payment is completed, the relevant balance or product is credited to the user's account. If crediting is delayed, please contact the support channels.
• Purchased virtual products may only be used by the account holder and within the game; they cannot be converted into cash or transferred for real money.
• Campaigns, discounts and bonus balance credits are limited to the announced period.

4. Right of Withdrawal and Refunds

Under the Turkish Distance Contracts Regulation, intangible goods that are performed instantly in electronic form and delivered to the consumer immediately are excluded from the right of withdrawal. For this reason, virtual products that have been credited to the account or whose use has begun cannot be refunded.

Refund or correction requests are considered in the following cases:

• Payment has been received but the product has never been credited to the account;
• A duplicate charge has been made because of a system error;
• Unauthorised card use has been established by the relevant institutions.

Requests must be submitted to the support channels within 14 days of the payment date, together with proof of payment.

5. Payment Security and Chargebacks

Payments are processed through licensed payment institutions; Management does not store card details. Accounts for which an unjustified chargeback is initiated may be suspended until the process is concluded, and the in-game equivalent of the amount concerned is taken back.

6. Services Obtained from Third Parties

Purchases made on platforms outside the game, account or item trading between individuals, and payments made to unauthorised resellers are outside the scope of this agreement. Management is not responsible for any damage arising in these ways.

7. Limitation of Liability

Management cannot be held liable for indirect damages, loss of profit, loss of data or the acts of third parties arising from the use of the service. In any case, Management's liability is limited to the total payments made by the user in the last 12 months.

8. Termination of the Service

Management reserves the right to stop operating the game servers. In such a case, the closure date is announced a reasonable time in advance, and sales of virtual products stop after the announcement date.